Responsible Gaming

Gambling should be a form of entertainment, not a way to earn money. Any outcome involves chance, and losing money is a real possibility. Never treat gambling as a source of income or a solution to financial problems. Play only with money you can afford to lose.

Age Verification

You must be 18 years of age or older, or meet the legal gambling age in your Indian state, whichever is higher. Underage gambling is illegal. The platform may request documents to confirm your age and identity before you can play. If you are under the legal age, do not try to access gambling services.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you notice any of the following behaviours in yourself or someone close to you, consider seeking help:

• Chasing losses – continuing to gamble to win back money already lost.
• Hiding gambling activity from family, friends, or colleagues.
• Lying about how much time or money is spent on gambling.
• Neglecting work, studies, family, or personal responsibilities because of gambling.
• Borrowing money or selling possessions to fund gambling.
• Feeling restless, irritable, or anxious when trying to cut down or stop.
• Gambling larger amounts or for longer periods than planned.
• Repeated unsuccessful attempts to control, reduce, or quit gambling.
• Using gambling as a way to escape stress, anxiety, or low mood.

Self-Help Tools

Many gambling platforms, including 1win, offer practical tools to help you stay in control. You can use these directly in your account settings or by contacting customer support:

• Deposit limits – set a maximum amount you can deposit per day, week, or month.
• Loss limits – cap how much you can lose in a given period.
• Reality checks – receive regular alerts showing how long you have been playing.
• Self-exclusion – block yourself from accessing your account for a chosen period, from days to permanent.
• Cooling-off periods – take a short break from gambling, typically from 24 hours to several weeks.
• Session time limits – set a maximum duration for each gambling session.

Support Organisations in India

If you or someone you know is struggling with problem gambling, these free and confidential helplines in India offer support for mental health and addiction concerns, including gambling:

• iCall – Tata Institute of Social Sciences
  Phone: 022-25521111
  Hours: Monday to Saturday, 8:00 AM – 10:00 PM (IST)
  Free psychosocial helpline providing counselling and emotional support.
• AASRA
  Phone: 022-27546669 (24×7)
  A national helpline for people in emotional distress, including gambling-related problems.

Seek Help Now

Problem gambling is not a sign of weakness. It is a serious condition that can be treated. If you recognise any warning signs in yourself or a loved one, do not wait. Contact a support helpline today. You can also use the self-exclusion and limit tools on 1win to take immediate control. Help is available, and recovery is possible.